SHIPPING & RETURNS

How do I start a return?

IF YOU'D LIKE TO PROCEED WITH A RETURN, PLEASE VISIT OUR RETURN CENTER TO START YOUR FREE RETURN PROCESS. PLEASE NOTE THAT ORDERS PLACED OUTSIDE OF THE U.S. ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.

What’s your return policy?

US RETURNS & EXCHANGES. ONE/SIZE OFFERS FREE RETURNS* AND/OR EXCHANGES WITHIN 30 DAYS OF PRODUCT RECEIPT FOR ITEM(S) PURCHASED ON ONESIZEBEAUTY.COM. PRODUCTS PURCHASED FROM OUR RETAILER PARTNERS SHOULD BE RETURNED TO THE ORIGINAL PLACE OF PURCHASE. P

How do I make a return?

US RETURNS & EXCHANGES. WE UNDERSTAND THAT A PRODUCT NOT MEETING YOUR EXPECTATIONS CAN BE UPSETTING. IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PRODUCT(S) PURCHASED ON OUR WEBSITE, WE WOULD BE HAPPY TO ACCEPT THEM WITHIN 30 DAYS FROM THE DATE OF P

What if my package gets lost or arrives damaged?

WE APOLOGIZE FOR ANY INCONVENIENCE CAUSED BY RECEIVING A DAMAGED PRODUCT. TO INITIATE THE PROCESS FOR A FREE EXCHANGE OR A REQUEST FOR A REFUND, PLEASE CLICK HERE (HTTPS://RETURNS.ONESIZEBEAUTY.COM/). YOU WILL NEED TO PROVIDE THE EMAIL ADDRESS ASSOCI

How do I track my order?

ONCE YOUR ORDER HAS BEEN PLACED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH YOUR ORDER DETAILS. IN 2-3 DAYS, YOU WILL RECEIVE AN EMAIL THAT WILL INCLUDE A TRACKING NUMBER AND A LINK TO TRACK YOUR PACKAGE.

What is your shipping policy?

BUSINESS DAYS + HOLIDAYSORDERS SHIP MONDAY THROUGH FRIDAY, EXCLUDING FEDERAL HOLIDAYS WITHIN THE UNITED STATES, E.G., THANKSGIVING, CHRISTMAS, AND NEW YEAR’S DAY. PROCESSING WITHIN THE U.S. GENERALLY TAKES US 2-3 BUSINESS DAYS TO PROCESS AND PACK. UN

How long does delivery take?

PROCESSING WITHIN THE U.S. GENERALLY TAKES US 2-3 BUSINESS DAYS TO PROCESS AND PACK. UNFORTUNATELY, WE DO NOT CURRENTLY SHIP TO HAWAII, ALASKA, PUERTO RICO, U.S. TERRITORIES, OR PO BOXES, MILITARY (APO/FPO/DPO). THESE SHIPPING TIMES ARE ESTIMATES ONL

Do you offer free shipping?

WE OFFER FAST AND FREE SHIPPING FOR ORDERS OVER $50 WITHIN THE UNITED STATES. UNFORTUNATELY, WE DO NOT CURRENTLY SHIP TO HAWAII, ALASKA, PUERTO RICO, U.S. TERRITORIES, OR PO BOXES, MILITARY (APO/FPO/DPO). DUTY AND FEES ARE INCLUDED IN THE LCOAL CURRE

What do I do if I receive the wrong item in my order?

WE ARE SO SORRY TO HEAR YOU RECEIVED THE WRONG ITEM IN YOUR ORDER! PLEASE REACH OUT TO US IMMEDIATELY SO WE CAN FURTHER ASSIST YOU. PLEASE BE SURE TO INCLUDE YOUR ORDER NUMBER AND A PHOTO OF THE ITEM YOU RECEIVED INSTEAD ALONG WITH THE PACKING SLIP.

My order was marked delivered but it’s not here.

ALTHOUGH YOUR ORDER WAS MARKED AS DELIVERED, WE SOMETIMES SEE THAT THE COURIER WILL SCAN PACKAGES BEFORE DELIVERY. THEN THEY WILL DELIVER IN THE NEXT 2-3 BUSINESS DAYS. IF YOU ARE UNABLE TO LOCATE THE PACKAGE, PLEASE CHECK AROUND YOUR HOME WITH NEIGH

What do I do if my item(s) arrives damaged?

WE'RE SO SORRY TO HEAR YOUR ITEM(S) WERE DAMAGED! SOMETIMES ITEMS CAN BREAK DURING SHIPMENT. PLEASE EMAIL OUR TEAM IMMEDIATELY AND WE WOULD BE HAPPY TO FURTHER ASSIST. WHILE WE ME NOT BE ABLE TO GUARANTEE YOUR EXACT ORDER IS REPLACED DUE TO POTENTIAL

Where can I find One/Size products outside of the United States?

ONE/SIZE MAKEUP PRODUCTS ARE SOLD AT ONESIZEBEAUTY.COM IN CANADA, THE UNITED KINGDOM, ALL 27 EUROPEAN COUNTRIES AND IN SELECT SEPHORA STORES.

I am missing an item from my order. What should I do?

IF YOU ARE UNABLE TO LOCATE A PRODUCT, KINDLY VERIFY IF YOUR ORDER WAS SHIPPED USING MULTIPLE TRACKING NUMBERS IN YOUR ORDER DETAILS. IF YOU NEED MORE ASSISTANCE, EMAIL [email protected] WITH YOUR ORDER NUMBER IN THE SUBJECT LINE. A ONE/SIZE TE