SHIPPING & RETURNS

How do I start a return?

TO START A RETURN OR EXCHANGE, PLEASE VISIT OUR RETURNS CENTER AT HTTPS://RETURNS.ONESIZEBEAUTY.COM/. YOU WILL NEED YOUR ORDER NUMBER AND THE EMAIL ADDRESS ASSOCIATED WITH YOUR PURCHASE, OR YOUR SHIPPING ZIP CODE. IF THERE IS A PRICE DIFFERENCE TO BE

What’s your return policy?

US RETURNS & EXCHANGESONE/SIZE OFFERS RETURNS* FOR $7.00 WITHIN 30 DAYS OF PRODUCT RECEIPT FOR ITEM(S) PURCHASED ON ONESIZEBEAUTY.COM. EXCHANGES ARE ONLY ACCEPTED FOR PRODUCTS WHICH INCLUDE DIFFERENT SHADES, INCLUDING BOUCLE SILK AIRBRUSH FINISHING P

How do I track my order?

ONCE YOUR ORDER HAS BEEN PLACED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH YOUR ORDER DETAILS. IN 2-3 DAYS, YOU WILL RECEIVE AN EMAIL THAT WILL INCLUDE A TRACKING NUMBER AND A LINK TO TRACK YOUR PACKAGE.

What is your shipping policy?

U.S. PROCESSING & SHIPPINGORDERS GENERALLY TAKE 2–3 BUSINESS DAYS TO PROCESS AND PACK. ORDERS SHIP MONDAY THROUGH FRIDAY, EXCLUDING FEDERAL HOLIDAYS (E.G., THANKSGIVING, CHRISTMAS, NEW YEAR’S DAY). UNFORTUNATELY, WE DO NOT CURRENTLY SHIP TO HAWAII, A

Do you offer free shipping?

WE OFFER FAST AND FREE SHIPPING FOR ORDERS OVER $50 WITHIN THE UNITED STATES. UNFORTUNATELY, WE DO NOT CURRENTLY SHIP TO HAWAII, ALASKA, PUERTO RICO, U.S. TERRITORIES, OR PO BOXES, MILITARY (APO/FPO/DPO). DUTIES AND FEES ARE NOT INCLUDED IN THE LOCAL

What do I do if I receive the wrong item in my order?

WE ARE SO SORRY TO HEAR YOU RECEIVED THE WRONG ITEM IN YOUR ORDER! PLEASE REACH OUT TO US IMMEDIATELY SO WE CAN FURTHER ASSIST YOU. PLEASE BE SURE TO INCLUDE YOUR ORDER NUMBER AND A PHOTO OF THE ITEM YOU RECEIVED INSTEAD ALONG WITH THE PACKING SLIP.

My order was marked delivered but it’s not here.

IF YOU ARE UNABLE TO LOCATE THE PACKAGE, PLEASE CHECK AROUND YOUR HOME WITH NEIGHBORS/BUILDING MANAGEMENT WHO MAY HAVE COLLECTED THE PACKAGE. IF NOT, PLEASE REACH OUT TO THE COURIER. ONE/SIZE IS NOT LIABLE FOR ANY ORDER THAT IS LOST OR STOLEN WITH VI

What do I do if my item(s) arrives damaged?

WE'RE SO SORRY TO HEAR YOUR ITEM(S) WERE DAMAGED! SOMETIMES ITEMS CAN BREAK DURING SHIPMENT. PLEASE EMAIL OUR TEAM IMMEDIATELY AND WE WOULD BE HAPPY TO FURTHER ASSIST. WHILE WE ME NOT BE ABLE TO GUARANTEE YOUR EXACT ORDER IS REPLACED DUE TO POTENTIAL

Where can I find One/Size products outside of the United States?

ONE/SIZE MAKEUP PRODUCTS ARE SOLD AT ONESIZEBEAUTY.COM IN CANADA, THE UNITED KINGDOM, ALL 27 EUROPEAN COUNTRIES AND IN SELECT SEPHORA STORES.

What happens if my order is returned to sender?

IF YOUR PACKAGE IS RETURNED TO US AS "RETURN TO SENDER" (RTS) DUE TO AN INCORRECT ADDRESS, REFUSAL, OR MULTIPLE DELIVERY ATTEMPTS, IT WILL BE PROCESSED AS A STANDARD RETURN. PLEASE NOTE: RETURN TO SENDER PACKAGES INCUR A $7 RETURN FEE. THIS FEE COVER