SHIPPING & RETURNS
How do I start a return?
STANDARD RETURNS - US CUSTOMERS. TO START A RETURN OR EXCHANGE, PLEASE VISIT OUR RETURNS CENTER AT HTTPS://RETURNS.ONESIZEBEAUTY.COM/. YOU WILL NEED YOUR ORDER NUMBER AND THE EMAIL ADDRESS ASSOCIATED WITH YOUR PURCHASE, OR YOUR SHIPPING ZIP CODE. IF
What’s your return policy?
STANDARD RETURN POLICY - US CUSTOMERS. ONE/SIZE OFFERS RETURNS* FOR $7.00 WITHIN 30 DAYS OF PRODUCT RECEIPT FOR ITEM(S) PURCHASED ON ONESIZEBEAUTY.COM. EXCHANGES ARE ONLY ACCEPTED FOR PRODUCTS WHICH INCLUDE DIFFERENT SHADES, INCLUDING BOUCLE SILK AIR
How do I track my order?
ONCE YOUR ORDER HAS BEEN PLACED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH YOUR ORDER DETAILS. IN 2-3 DAYS, YOU WILL RECEIVE AN EMAIL THAT WILL INCLUDE A TRACKING NUMBER AND A LINK TO TRACK YOUR PACKAGE.
What is your shipping policy?
U.S. PROCESSING & SHIPPINGORDERS GENERALLY TAKE 2–3 BUSINESS DAYS TO PROCESS AND PACK. ORDERS SHIP MONDAY THROUGH FRIDAY, EXCLUDING FEDERAL HOLIDAYS (E.G., THANKSGIVING, CHRISTMAS, NEW YEAR’S DAY). UNFORTUNATELY, WE DO NOT CURRENTLY SHIP TO U.S. TERR
Do you offer free shipping?
WE OFFER FAST AND FREE SHIPPING FOR ORDERS OVER $50 WITHIN THE UNITED STATES. UNFORTUNATELY, WE DO NOT CURRENTLY SHIP TO PO BOXES OR MILITARY (APO/FPO/DPO). DUTY AND FEES ARE INCLUDED IN MOST OF THE LOCAL CURRENCY PRICES LISTED. PLEASE CHECK OUR FAQ
What do I do if I receive the wrong item in my order?
WE ARE SO SORRY TO HEAR YOU RECEIVED THE WRONG ITEM IN YOUR ORDER! PLEASE REACH OUT TO US IMMEDIATELY SO WE CAN FURTHER ASSIST YOU. PLEASE BE SURE TO INCLUDE YOUR ORDER NUMBER AND A PHOTO OF THE ITEM YOU RECEIVED INSTEAD ALONG WITH THE PACKING SLIP.
My order was marked delivered but it’s not here.
IF YOU ARE UNABLE TO LOCATE THE PACKAGE, PLEASE CHECK AROUND YOUR HOME WITH NEIGHBORS/BUILDING MANAGEMENT WHO MAY HAVE COLLECTED THE PACKAGE. IF NOT, PLEASE REACH OUT TO THE CARRIER. ONE/SIZE IS NOT LIABLE FOR ANY ORDER THAT IS LOST OR STOLEN WITH VI
What do I do if my item(s) arrives damaged?
WE'RE SO SORRY TO HEAR YOUR ITEM(S) WERE DAMAGED! SOMETIMES ITEMS CAN BREAK DURING SHIPMENT. PLEASE EMAIL OUR TEAM IMMEDIATELY AND WE WOULD BE HAPPY TO FURTHER ASSIST. WHILE WE ME NOT BE ABLE TO GUARANTEE YOUR EXACT ORDER IS REPLACED DUE TO POTENTIAL
Where can I find One/Size products outside of the United States?
ONE/SIZE MAKEUP PRODUCTS ARE AVAILABLE FOR PURCHASE AT ONESIZEBEAUTY.COM IN THE FOLLOWING MARKETS:. AUSTRALIA, BELGIUM, CANADA, CZECH REPUBLIC, DENMARK, FRANCE, GERMANY, GREECE, HONG KONG, IRELAND, ITALY, NETHERLANDS, NEW ZEALAND, PHILIPPINES, POLAND
What happens if my order is returned to sender?
IF YOUR PACKAGE IS RETURNED TO US AS "RETURN TO SENDER" (RTS) DUE TO AN INCORRECT ADDRESS, REFUSAL, OR MULTIPLE DELIVERY ATTEMPTS, IT WILL BE PROCESSED AS A STANDARD RETURN. PLEASE NOTE: RETURN TO SENDER PACKAGES INCUR A $7 RETURN FEE. THIS FEE COVER
What is your final sale policy?
STANDARD US FINAL SALE POLICY. PLEASE NOTE THE FOLLOWING ITEMS AND CONDITIONS ARE CONSIDERED FINAL SALE AND ARE NOT ELIGIBLE FOR REFUNDS, EXCHANGES, OR STORE CREDIT:. ONLY ITEMS PURCHASED AT FULL PRICE ARE NOT FINAL SALE. THIS APPLIES ACROSS ALL PROD