How do I start a return?Updated 7 days ago

STANDARD RETURNS - US CUSTOMERS

TO START A RETURN OR EXCHANGE, PLEASE VISIT OUR RETURNS CENTER AT HTTPS://RETURNS.ONESIZEBEAUTY.COM/. YOU WILL NEED YOUR ORDER NUMBER AND THE EMAIL ADDRESS ASSOCIATED WITH YOUR PURCHASE, OR YOUR SHIPPING ZIP CODE.

IF THERE IS A PRICE DIFFERENCE TO BE PAID IN AN EXCHANGE, AN INVOICE WILL BE EMAILED TO YOU. THE INVOICE MUST BE PAID BEFORE THE EXCHANGE ORDER IS RELEASED.

FOR ANY ADDITIONAL QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICES TEAM AT [email protected] WITH YOUR ORDER NUMBER IN THE SUBJECT LINE.

PURCHASES THROUGH SEPHORA

FOR PURCHASES MADE THROUGH SEPHORA, RETURNS, EXCHANGES, AND REFUNDS MUST BE HANDLED DIRECTLY BY THE RETAILER IN ACCORDANCE WITH ITS POLICIES. ONE/SIZE IS UNABLE TO PROCESS REFUNDS OR RETURNS FOR PURCHASES MADE THROUGH THIRD-PARTY RETAILERS.

IF YOU EXPERIENCE AN ISSUE WITH A ONE/SIZE PRODUCT PURCHASED THROUGH SEPHORA, WE RECOMMEND CONTACTING SEPHORA CUSTOMER SERVICE FOR ASSISTANCE WITH YOUR PURCHASE AND ANY AVAILABLE RETURN OR EXCHANGE OPTIONS.

PLEASE NOTE: ONE/SIZE’S 30-DAY RETURN POLICY APPLIES TO PURCHASES MADE DIRECTLY THROUGH OUR OFFICIAL WEBSITE AND DOES NOT EXTEND THE RETURN WINDOW FOR PURCHASES MADE THROUGH THIRD-PARTY RETAILERS.

INTERNATIONAL CUSTOMERS

TO START AN INTERNATIONAL RETURN, PLEASE VISIT OUR RETURNS CENTER AT HTTPS://RETURNS.ONESIZEBEAUTY.COM/. YOU WILL NEED YOUR ORDER NUMBER AND THE EMAIL ADDRESS ASSOCIATED WITH YOUR PURCHASE, OR YOUR SHIPPING ZIP CODE.

FOR ANY ADDITIONAL QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICES TEAM AT [email protected] WITH YOUR ORDER NUMBER IN THE SUBJECT LINE.