ONE/SIZE logo
ONE/SIZE logo

All articles

What do I do if I receive the wrong item in my order?Updated 8 months ago

WE ARE SO SORRY TO HEAR YOU RECEIVED THE WRONG ITEM IN YOUR ORDER! PLEASE REACH OUT TO US IMMEDIATELY SO WE CAN FURTHER ASSIST YOU. PLEASE BE SURE TO INCLUDE YOUR ORDER NUMBER AND A PHOTO OF THE ITEM YOU RECEIVED INSTEAD ALONG WITH THE PACKING SLIP. WHILE WE MAY NOT BE ABLE TO GUARENTEE YOUR EXACT ORDER IS REPLACED DUE TO POTENTIAL STOCK ISSUES, WE'LL RESOLVE THE SITUATION AS BEST AS WE CAN.

Was this article helpful?
Yes
No