What’s your return policy?Updated 2 months ago

US RETURNS & EXCHANGES

ONE/SIZE OFFERS FREE RETURNS* AND/OR EXCHANGES WITHIN 30 DAYS OF PRODUCT RECEIPT FOR ITEM(S) PURCHASED ON ONESIZEBEAUTY.COM. PRODUCTS PURCHASED FROM OUR RETAILER PARTNERS SHOULD BE RETURNED TO THE ORIGINAL PLACE OF PURCHASE. PLEASE NOTE THAT RETURNED MERCHANDISE MUST BE UNOPENED OR GENTLY USED. TO START YOUR RETURN OR EXCHANGE VISIT OUR RETURNS CENTER. YOU'LL NEED THE ORDER NUMBER AND EMAIL ADDRESS ASSOCIATED WITH YOUR PURCHASE, OR YOUR SHIPPING ZIP CODE. PLEASE NOTE IF THERE IS A PRICE DIFFERENCE TO BE PAID IN AN EXCHANGE AN INVOICE IS EMAILED. THE INVOICE MUST BE PAID BEFORE THE EXCHANGE ORDER IS RELEASED. IF YOU HAVE USED AFTERPAY AS A PAYMENT METHOD, PLEASE BE AWARE THAT THE PROCESSING TIMES MAY BE LONGER. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICES AT [email protected] WITH YOUR ORDER NUMBER MENTIONED IN THE SUBJECT LINE.

*EXCLUSIONS APPLY TO OUR FREE RETURN POLICY 

INTERNATIONAL RETURNS & EXCHANGES 

UNFORTUNATELY, WE CANNOT OFFER RETURNS OR EXCHANGES ON ORDERS SHIPPED OUTSIDE OF U.S. PLEASE CONTACT OUR SUPPORT TEAM AT  [email protected] FOR ANY QUESTIONS.