What if my package gets lost or arrives damaged?Updated 8 months ago
WE APOLOGIZE FOR ANY INCONVENIENCE CAUSED BY RECEIVING A DAMAGED PRODUCT. TO INITIATE THE PROCESS FOR A FREE EXCHANGE OR A REQUEST FOR A REFUND, PLEASE CLICK HERE (HTTPS://RETURNS.ONESIZEBEAUTY.COM/). YOU WILL NEED TO PROVIDE THE EMAIL ADDRESS ASSOCIATED WITH YOUR ORDER AND THE ORDER NUMBER. NEXT, YOU WILL RECEIVE STEP-BY-STEP INSTRUCTIONS.
IN THE EVENT YOU BELIEVE YOUR ORDER IS LOST OR STOLEN, PLEASE EMAIL [email protected] WITH YOUR ORDER NUMBER IN THE SUBJECT LINE. A ONE/SIZE TEAM MEMBER WILL HELP YOU OUT!