SUBSCRIPTIONS
Can I update, cancel, or reactivate a subscription?
YES, ANY TIME! SIGN INTO YOUR ACCOUNT HERE. UNDER ‘YOUR ORDERS’ OR ‘MANAGE SUBSCRIPTIONS,’ CHOOSE ‘MANAGE/CANCEL THIS SUBSCRIPTION,’ THEN CLICK ‘CONFIRM.’ YOU CAN REACTIVATE A PAST SUBSCRIPTION ON THE ‘INACTIVE’ TAB.
If I cancel a subscription, will I be charged?
THERE’S NO FEE TO CANCEL! CONFIRM YOUR CANCELLATION 72 HOURS BEFORE YOUR NEXT CHARGE DATE TO AVOID BEING CHARGED FOR THE ORDER.
How do I update my payment method?
CLICK ‘ADDRESS & PAYMENT DETAILS’ HERE. UNDER ‘MANAGE PAYMENT METHOD,’ CHOOSE ‘EDIT’ TO ADD OR REMOVE A PAYMENT METHOD.
How do I pause or reschedule my delivery?
UNDER ‘YOUR NEXT ORDER’ OR ‘MANAGE SUBSCRIPTIONS,’ YOU CAN CHOOSE ‘RESCHEDULE,’ ‘SKIP,’ OR ‘SEND NOW’ FOR YOUR NEXT DELIVERY.
How do I change my delivery frequency?
ON THE ‘MANAGE SUBSCRIPTIONS’ TAB, CLICK ‘MANAGE THIS SUBSCRIPTION.’ CHOOSE EVERY 1 MONTH, 2 MONTHS, 3 MONTHS, OR 4 MONTHS, THEN CLICK ‘SAVE.’.
Can I apply discount or points to my subscription?
WITH A SUBSCRIPTION, YOU'LL SECURE A 10% DISCOUNT ON EVERY ORDER! AS OF NOW, CODES, POINTS, AND ARTIST PASS DISCOUNTS CAN'T BE STACKED WITH YOUR SUBSCRIPTION SAVINGS.
When will I be billed and when will my products ship?
WE’LL SHIP YOUR PRODUCTS BASED ON THE DELIVERY FREQUENCY YOU CHOOSE. PAYMENT WILL BE PROCESSED ON THE CHARGE DATE SELECTED WHEN YOU SIGN UP FOR THE SUBSCRIPTION.
What happens if my payment fails?
WE'LL LET YOU KNOW IF YOUR PAYMENT DOESN’T GO THROUGH, AND WE MAY TRY AGAIN. IF THIS HAPPENS, PLEASE UPDATE YOUR BILLING DETAILS ASAP SO YOUR SUBSCRIPTION STAYS ACTIVE.
Do subscriptions include free shipping?
CURRENTLY, NO, SUBSCRIPTIONS DO NOT SUPPORT FREE SHIPPING.
Can I cancel my order that’s processing or in transit?
IN EFFORT TO GET YOUR GLAM TO YOU QUICKLY, WE START PROCESSING ORDERS IMMEDIATELY. IF YOU NEED TO MAKE A CHANGE, LET US KNOW RIGHT AWAY. ONCE YOUR ORDER HAS BEEN PLACED, IT CAN'T BE CANCELLED OR UPDATED.
Who do I contact for help with my subscription?
QUESTIONS ABOUT YOUR SUBSCRIPTION? WE’VE GOT YOU: [email protected].