Why haven’t I received my order yet?Updated a day ago
Due to the high order volume during our recent BOGO event, some customers may have received an automatic cancellation message from the platform. Please rest assured — your order is being processed and will not be cancelled by us.
Here’s what to expect:
All BOGO orders will ship within 7–10 business days
We truly appreciate your patience and support as our team works diligently to get your order out as quickly as possible. If you have any questions or concerns, feel free to reach out to our Customer Experience team — we're happy to help!