ONE/SIZE

<p id="isPasted">ONCE YOUR ORDER HAS BEEN FULFILLED BY OUR TEAM, A SHIPPING CONFIRMATION WITH A TRACKING NUMBER WILL BE EMAILED. YOU CAN DOWNLOAD ROUTE&#x2019;S MOBILE APP FOR <a href="https://apps.apple.com/us/app/route-package-order-tracker/id1449803898">IOS</a> OR <a href="https://play.google.com/store/apps/details?id=com.route.app">ANDROID</a> TO VISUALLY TRACK YOUR PACKAGE AND RECEIVE REAL-TIME NOTIFICATIONS ON ITS ESTIMATED DELIVERY.</p>

ONCE YOUR ORDER HAS BEEN FULFILLED BY OUR TEAM, A SHIPPING CONFIRMATION WITH A TRACKING NUMBER WILL BE EMAILED. YOU CAN DOWNLOAD ROUTE’S MOBILE APP FOR IOS OR ANDROID TO VISUALLY TRACK YOUR PACKAGE AND RECEIVE REAL-TIME NOTIFICATIONS ON ITS ESTIMATED

Where is my order?

ROUTE SHIPPING PROTECTION

How do I start a return?

What’s your return policy?

How do I track my order?

What is your shipping policy?

Do you offer free shipping?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

What do I do if my item(s) arrives damaged?

Where can I find One/Size products outside of the United States?

What happens if my order is returned to sender?

What is your final sale policy?

SHIPPING & RETURNS

How do I apply promo/discount codes?

Can I edit or add anything to my order?

I entered the wrong email address on my order. What should I do?

What payment is accepted on onesizebeauty.com?

Are duties and taxes included in the final price at checkout?

ORDERS

Where can I buy One/Size makeup products?

How can I find out more information about a product?

PRODUCTS

About Us

Contact Us

OUR COMPANY

Find your shade

SHADE FINDER

Find Us

STORE LOCATOR

What is ONE/SIZE Artist Pass?

Who is eligible for ONE/SIZE Artist Pass?

How do I get verified?

What is SheerID?

ARTIST PASS

Can I update, cancel, or reactivate a subscription?

If I cancel a subscription, will I be charged?

How do I update my payment method?

How do I pause or reschedule my delivery?

How do I change my delivery frequency?

Can I apply discount or points to my subscription?

When will I be billed and when will my products ship?

What happens if my payment fails?

Do subscriptions include free shipping?

Can I cancel my order that’s processing or in transit?

Who do I contact for help with my subscription?

SUBSCRIPTIONS

What is ONE/SIZE Rewards?

How do I join the loyalty program?

What benefits do I get in the loyalty program?

How is my tier status determined?

Is my tier status for life?

How do points work?

Do all purchases count for points?

What happens if I return my items?

What is voting?

What are the free products I can earn?

How do Achievements work?

How can I receive a birthday gift?

Do my points ever expire?

How do referrals work?

ONE/SIZE REWARDS

What is ONE/SIZE Student Pass?

Who is eligible for ONE/SIZE student savings?

STUDENT PASS

What is Route Package Protection?

How does Route work?

How does Route process refunds or reorders?

What if my order never arrives or is stolen?

What if my order arrives damaged?

How do I file a claim for my lost, damaged, or stolen order?

What are Route’s terms and conditions?

Is Route a licensed insurance company?

When should I file a claim?

Where is my order?Updated 16 days ago