ONE/SIZE

IF YOU INSURED YOUR ORDER WITH ROUTE AT CHECKOUT, YOU WILL RECEIVE A CONFIRMATION EMAIL FROM ROUTE WITH A LINK TO FILE A SHIPPING ISSUE.YOU CAN ALSO FILE A SHIPPING ISSUE ON ROUTE&#x2019;S APP OR VIA THE <a href="https://claims.route.com/">WEB</a>. TO FILE A CLAIM, YOU WILL NEED YOUR STORE ORDER NUMBER OR ROUTE ID NUMBER AND THE EMAIL ADDRESS THAT WAS ATTACHED TO THE ORDER.HAVEN&#x2019;T DOWNLOADED THE APP YET? DOWNLOAD <a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898">HERE</a>.

IF YOU INSURED YOUR ORDER WITH ROUTE AT CHECKOUT, YOU WILL RECEIVE A CONFIRMATION EMAIL FROM ROUTE WITH A LINK TO FILE A SHIPPING ISSUE. YOU CAN ALSO FILE A SHIPPING ISSUE ON ROUTE’S APP OR VIA THE WEB. TO FILE A CLAIM, YOU WILL NEED YOUR STORE ORDER

How do I file a claim for my lost, damaged, or stolen order?

ROUTE SHIPPING PROTECTION

How do I start a return?

What’s your return policy?

How do I track my order?

What is your shipping policy?

Do you offer free shipping?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

What do I do if my item(s) arrives damaged?

Where can I find One/Size products outside of the United States?

What happens if my order is returned to sender?

What is your final sale policy?

SHIPPING & RETURNS

How do I apply promo/discount codes?

Can I edit or add anything to my order?

I entered the wrong email address on my order. What should I do?

What payment is accepted on onesizebeauty.com?

Are duties and taxes included in the final price at checkout?

ORDERS

Where can I buy One/Size makeup products?

How can I find out more information about a product?

PRODUCTS

About Us

Contact Us

OUR COMPANY

Find your shade

SHADE FINDER

Find Us

STORE LOCATOR

What is ONE/SIZE Artist Pass?

Who is eligible for ONE/SIZE Artist Pass?

How do I get verified?

What is SheerID?

ARTIST PASS

Can I update, cancel, or reactivate a subscription?

If I cancel a subscription, will I be charged?

How do I update my payment method?

How do I pause or reschedule my delivery?

How do I change my delivery frequency?

Can I apply discount or points to my subscription?

When will I be billed and when will my products ship?

What happens if my payment fails?

Do subscriptions include free shipping?

Can I cancel my order that’s processing or in transit?

Who do I contact for help with my subscription?

SUBSCRIPTIONS

What is ONE/SIZE Rewards?

How do I join the loyalty program?

What benefits do I get in the loyalty program?

How is my tier status determined?

Is my tier status for life?

How do points work?

Do all purchases count for points?

What happens if I return my items?

What is voting?

What are the free products I can earn?

How do Achievements work?

How can I receive a birthday gift?

Do my points ever expire?

How do referrals work?

ONE/SIZE REWARDS

What is ONE/SIZE Student Pass?

Who is eligible for ONE/SIZE student savings?

STUDENT PASS

What is Route Package Protection?

Where is my order?

How does Route work?

How does Route process refunds or reorders?

What if my order never arrives or is stolen?

What if my order arrives damaged?

What are Route’s terms and conditions?

Is Route a licensed insurance company?

When should I file a claim?

How do I file a claim for my lost, damaged, or stolen order?Updated 16 days ago